In a bid to provide Indian customers an interactive experience, Chinese technology major Lenovo on Thursday announced two wholly-owned and operated service centres in the country.
These centres – one each in New Delhi and Bengaluru – will service and address Lenovo desktops, notebooks, and tablet-related queries, the company said in a statement.
“As we are shifting from a product-centric company to a customer-centric company, we find that there is an increasing need to focus on after sales service,” said Sudipto Ghosh, executive director (services),Lenovo India.
“The flagship service centres will also offer a more technology-driven Lenovo solution to our customers,” he added.
India is one of the first countries in the Asia-Pacific region to have Lenovo-owned service centres.
The centres are designed to create an interactive experience with an online queue management system where users can register their complaint online at service centre and which allows them to track their wait time.
In the near future, Lenovo accessories and warranty upgrades will also be sold at these centres.
Lenovo, an emerging player in the field of tablets and smartphones, has also launched an app called Lencare.
Available on Google Play, the app allows customers to register their machine, check their service order, schedule a call back and find a carry-in service centre close to their locality.
Currently, Lenovo has 200 partner-led service centres across the country.
“In coming months, Lenovo is planning to expand its service footprint by launching many more Lenovo owned service centres in India,” the statement added.